What if the insulation panels (vermiculite panels) in the combustion chamber are cracked?

The "yellow plates" (vermiculite plates) in the combustion chamber are naturally prone to wear and should be replaced if cracks more than 5mm across appear.  As long as these cracks are not greater than 5 mm across, cracks or splits in the plates will not have any effect on the stove's insulation capacity.

Lifetime of the plates depends on how often and how heavily the stove is used. You can replace the plates yourself, as these are sold in complete sets. These kits can be purchased from our dealers or in our online store www.aduroshop.com.

You can also purchase full plates, so you can copy the worn plates yourself. Inquire with our dealers.

My wood burning stove is "ticking". Why?

It is not unusual to hear a "ticking" sound from your wood burning stove. Wood burning stoves made from sheet iron frequently "tick" during warming and cooling. The sound is produced by the tension in the plate iron where the stove has been welded. In fact, many people consider this "ticking" sound to be one of the pleasures of owning a wood burning stove. These tensions taper off over time and can be minimised by a few good burns in the stove.

Why does the glass become sooty or white, and how can I clean the glass?

Damp wood, poor chimney draw and low-temperature burning cause soot build-up on the glass. However, it is easy to remove by using a moist cloth dipped in cold ash from the stove and rubbing on the sooty glass.There are also cleaning agents that are especially suited to remove soot from the window, such as the Aduro glass cleaner or the Aduro Easy Clean sponge, which can be used over and over again.A video about Aduro Easy Clean is available here.

If the glass turns WHITE, this is an indication that the glass has not been cleaned regularly and/or that one has been burning:
•    Newspaper adverts, milk cartons, etc.
•    Pressure-treated wood, sawdust, etc.
•    Non-approved fuel sources, such as fuel pellets, coal, etc.

 This means that at very high temperatures, chemicals will be released that unfortunately settle on the glass in the form of a white film that cannot be removed.

What if the gasket on the door/glass has come loose?

Over time the gaskets for the glass and door become brittle and worn, which may cause them to loosen and come off. The gaskets can, however, be maintained by "pressing" the gasket, such as in the door. This serves to soften up the gasket, which helps extend its lifetime and improves the door seal.
Gaskets should therefore be routinely inspected. If they are not tight, they should be replaced. Gasket kits can be purchased from our dealers or in our online store www.aduroshop.com.

REMEMBER: to clean glass and door of soot and debris before installing the new gasket. It is best to install the door gasket with a heat-resistant adhesive. Check with our dealers.

Can the stove rust?

The surface of the wood burning stove is painted with heat-resistant Senotherm® paint, which is resistant to rust formation when used and stored correctly.
If your wood burning stove develops rust, this means it has been exposed to moisture, such as condensation from the chimney. Rust can also occur if all the dampers are closed. This will cause the air in the combustion chamber to stand still/chill, which can create condensation on the surface of the stove. This is particularly common in summer cottages, where the stove goes for periods without being used. You should therefore remember to open the stove's damper a little bit, so that the air can circulate and create a through draught.
We recommend also using the stove during warm periods, so the chimney and stove are warmed through, thereby minimising risk of condensation and rust.

REMEMBER: the stove must not be cleaned with water. Do not use alcohol or other solvents, as this will strip the paint. We recommend a dry cloth to wipe down your wood burning stove.

Can scratches, marks and wear be fixed?

If the stove gets marked or scratched or if the surface of the stove begins to show wear, it can easily be treated/refreshed with the original Senotherm® spray paint. Senotherm paint is a heat-resistant coating that is unbelievably easy to work with. It is available in black, metallic black and grey from your local dealer.

Note: all maintenance of the wood burning stove should only be done once completely cool.

Painting instructions:

1.    Carefully work the surface with fine sandpaper (280-320 grit)
2.    Wipe off the surface with a dry cloth
3.    Cover the glass and door pull so they do not get paint on them.
4.    Shake the spray can thoroughly.
5.    Paint the stove from a distance of 20-30 cm. It is better to apply two thin
       coats than one thick one.
6.    Your stove will be like new.

Why do ash and smoke escape when the door is opened?

The wood burning stove is intended for intermittent combustion. This means that the stove will burn properly with a small amount of wood fuel, typically lasting 1-2 hours (it can go up to 4-5 hours), provided that there is sufficient air supply, that flue gasses are released, and that the wood is allowed to burn down to embers before more is loaded in.
If the door is opened while there are visible flames, a large influx of cold air will be sucked into the combustion chamber, which may stir up ash and cause smoke problems. You should therefore always wait until the wood has burnt down into embers without visible flame before loading new wood.

If you nonetheless need to open the door before the wood has burnt down to embers, the door can be opened approx. 1-2cm for 10-20 seconds or the primary damper for approx. 1-2 minutes. This will result in increased draw through the stove and thereby reduce the risk of fly ash and smoke problems.

The problem might also be with the chimney

If there is inadequate draw in the chimney (low chimney draw), the smoke will always find the most immediate route of escape, such as through the door or the chimney cowl.

Note that low chimney draw is often seen in well-sealed houses or with powerful kitchen ventilation hoods or exhaust systems, as these can create negative pressure in the space around the wood burning stove. This can result in smoke problems and poor combustion. In such cases it will be necessary to open a window to supply air for combustion and thereby equalise the negative pressure.

Is it OK to fire overnight?

No, this is a bad idea!
"Firing overnight" is one of the greatest misconceptions about using a wood burning stove. Loading large amounts of wood or briquettes late at night while also turning down the air supply results in incorrect and incomplete burning. The flue gasses will not be burned off correctly (=smoke odours), as the gasses will not be directly and through the chimney correctly, since the combustion temperature is too low. The gasses will condense in the chimney and accumulate as soot/tarry soot which, over time, can cause chimney fires.

What is Aduro-tronic automatic?

Aduro-tronic makes for easy operation, reduced wood consumption and environmentally friendly burning. All you have to do is place dry wood in the stove and turn on the automatic controls. It then regulates the combustion air automatically and ensures optimal combustion.

Aduro-tronic means:
•    Simple operation
•    Up to 40% less fuel consumption*
•    Clean and environmentally friendly combustion
•    Fewer particles, lower resource consumption
•    A simple solution for greater enjoyment

* Savings realised through use of automation depend on how effectively you use your wood burning stove.

All Aduro wood burning stoves are equipped with Aduro-tronic as a standard.
Watch a video about automatic functioning here.

There is not enough draw in the chimney, so the stove is not burning correctly What can I do?

If you experience poor combustion or chimney draw, this might be because:
•    The chimney is too low (i.e. does not reach past the ridgeline of the
•    The house is in the lee of high trees or houses
•    The chimney is not sealed (it draws in "false" air, such as through
      inadequate weld joints or poor insulation)
•    There is negative pressure in the house (because of a kitchen ventilation
      hood/exhaust fan, so the wood burning stove is not getting enough air )
•    The house is simply too well-insulated, so the stove is not getting enough
     air for combustion.

Poor chimney draw can in some cases be improved by higher flue gas temperature, so correct burning is very important. Dry wood, for example, will provide better burning and a higher temperature in the stove, which will increase the draw in the chimney. On the other hand, damp wood will make for weaker chimney draw, as the temperature in the stove will be lower, which generates less updraught in the chimney. We recommend using split birch or beech wood with a moisture content not exceeding 18%.

If problems persist, chimney draw can be improved by:
•    Extending the height of the chimney
•    Installing an aspirator - a rotating chimney cap that significantly increases
      draw and minimises the risk of smoke trailing
•    Installing a smoke fan in the chimney
•    Sealing the chimney against leaks, such as at the cleaning hatch, joints
     and any inadequate insulation.

Consider contacting a chimney cleaner for an assessment.

Aduro Flow Kit for the Aduro 9 series
We have developed a special kit for the Aduro 9 series, that we call Aduro 9 Flow. This kit makes it easier to adjust the stove to produce a higher smoke temperature, which will result in improved chimney draw. See more here

My wood burning stove makes a squealing noise. What should I do?

If your wood burning stove 'squeals,' it might help to move the insulation plate 2 mm sideways and/or up. It can also be a sign that the draught in the chimney is too high compared to what is recommended. If this is the case we recommend that you install a damper in the the flue pipe or chimney.