Claim registration

If you experience any errors or deficiencies in your product, you can find help in our new customer service center Aduro Customer Service. Here, you will find interesting content about installation and maintenance of your stove as well as support related information. We therefore kindly ask you to visit Aduro Customer Service before registering a claim.

If you want to register a claim, please fill in the form below. Complaints are dealt with only on the basis of a completed form. According to Danish purchasing law, you have a two-year right of complaint from the date of purchase of the wood burning stove. Receipt with date is valid as proof. You can read more about the conditions for your stove here:

  1. Aduro wood burning stove
  2. Asgård wood burning stove
  3. Aduro Hybrid

Before you proceed, you need to get the following three things (scanned files and photos can maximum be 2Mb per piece):

  1. A copy of your receipt
  2. Photo 1: Of the stove and chimney inside 
  3. Photo 2: Of the problem itself 
  4. Photo 3: The installation outside 
  5. The stove’s production number (how to find the production number)

We will deal with it as soon as possible and at the latest 3-4 working days after we have received it. You will receive an e-mail confirming that we’ve received your e-mail and subsequently an email reply.

Important: You need to fill in all blanks marked by * to send the claim form


Fill in claim form here