Form for claim registration

Dear Aduro customer

Below, you’ll find the form you need to fill in if you need to register a claim. According to Danish purchasing law, you have a two-year right of complaint from the date of purchase of the wood burning stove. Receipt with date is valid as proof. 

Before you proceed, you need to get the following three things (scanned files and photos can maximum be 2Mb per piece):

  1. A copy of your receipt
  2. Photo 1: Of the stove and chimney inside 
  3. Photo 2: Of the problem itself 
  4. Photo 3: The installation outside 
  5. The stove’s production number (how to find the production number)

We will deal with it as soon as possible and at the latest 3-4 working days after we have received it. You will receive an e-mail confirming that we’ve received your e-mail and subsequently an email reply.

Important: You need to fill in all blanks marked by * to send the warranty form
 


Fill in claim formular here