Contact us

Note: Our customer service department is exceptionally busy. Unfortunately, we cannot meet our normal email response time of 3-4 working days and we therefore recommend that you seek help in the self-service before contacting us. Thank you for understanding.

General enquiries
For questions of a general nature / about buying a new stove, you can write us an email at

The right to complain applies in accordance with the sales act in the country where the stove was purchased. The original purchase receipt with date is valid as proof. You can read more about the conditions for your stove here.

If you want to register a claim, please fill in the form below. Complaints are dealt with only on the basis of a completed form. You will receive an e-mail confirming that we’ve received your e-mail and subsequently an email reply. We will handle your complaint as soon as possible.