Contact us

Note: Due to high demand on our products, lack of basic materials worldwide and thus extended delivery times, our customer service department is exceptionally busy. Unfortunately, we cannot meet our normal email response time of 3-4 working days and we therefore recommend that you seek help in the self-service before contacting us. Thank you for understanding.

General enquiries
For questions of a general nature / about buying a new stove, you can write us an email at

Ïf you experience a defect or a problem with your wood burning stove, pellet stove, or hybrid stove, you can find help and advice in our customer service center day and night – with no waiting time. If you still wish to register a claim, it’s important that we have the necessary data to help you in the best possible way.

Fill in claim form

Note: The claim form cannot be sent without three attached pictures. If your complaint concerns a spare part, accessory or outdoor product, you can simply attach three identical photos of the fault.

Contact customer service
Customer service can help you with questions regarding your current Aduro stove. Send an email to