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Right of complaint Asgård wood burning stoves

Congratulations on your new Asgård wood burning stove!

Statutory right of complaint

The right to complain applies in accordance with the sales act in the country where the stove was purchased. The original purchase receipt with date is valid as proof.

The right of complaint does not cover:

  1. Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing maintenance of the stove etc.
  2. Consumable service parts (glass, gaskets, firebricks, handles, slides, painted surfaces, cast iron grate etc.), which are subject to normal wear and tear. You can buy these parts in our webshop.
  3. Damages caused by (condensation) water in and around the chimney, too much or too little draught in the chimney and missing maintenance/cleaning.
  4. Damages to the stove caused by external influences or damages caused by the stove on other objects. 

Please be aware that the right to complain applies in accordance with the sales act in the country where the stove was purchased. If the stove is moved to another country or area far away from the dealer at which the stove was purchased (e.g., to an island), you are not guaranteed service options for the stove. The stove should always be purchased in the country and area where it is to be installed.