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Right of complaint Aduro Hybrid/pellet stove

Congratulations on your new Aduro hybrid stove/pellet stove!

Statutory right of complaint

The right to complain applies in accordance with the sales act in the country where the stove was purchased. The original purchase receipt with date is valid as proof.

All pellet stoves may require adjustment of combustion air and auger speed in order to optimize function and in order to reach effective and clean combustion. Aduro AS and service partners can monitor and adjust stoves on the Aduro cloud. However, it is only possible if the stove is connected to the cloud via Wi-Fi. Aduro AS can therefore not treat complaints regarding function and combustion if the stove is not online.

If you have difficulties getting the stove online, it may be because of your local Wi-Fi network, router or phone setup. You find guidance about Wi-Fi on adurofire.com – but it is not the responsibility of Aduro AS to secure connection. You can purchase a service visit in order to get the stove online before you can hand over complaints regarding combustion and function to Aduro. Alternatively, some Aduro resellers offer this assistance.

The right of complaint does not cover:

  1. Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing maintenance of the stove (including the annual service visit) etc.
  2. Consumable service parts (glass, gaskets, firebricks, handles, slides, painted surfaces, electrical igniter, sensors/switches, brazier in cast iron, cast iron grate), which are subject to normal wear and tear. You can buy these parts in our webshop.
  3. Damages caused by electrical surcharge, (condensation) water in and around the chimney, too much or too little draught in the chimney and missing maintenance/cleaning.
  4. Damages to the stove caused by external influences or damages caused by the stove on other objects. 

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Please be aware that the right to complain applies in accordance with the sales act in the country where the stove was purchased. If the stove is moved to another country or area far away from the dealer at which the stove was purchased (e.g., to an island), you are not guaranteed service options for the stove. The stove should always be purchased in the country and area where it is to be installed.